Most stays go smoothly. These habits keep guests and hosts safe, and they make sure we can help quickly when something goes wrong.
Pay only on Pumzika
Every payment made on Pumzika is covered by our cancellation policy and our support. Never send money to a host directly, by mobile money or bank transfer, even if they offer a discount. If anyone asks you to pay outside Pumzika, tell us.
Keep your messages on Pumzika
You are welcome to call or WhatsApp your host about arrival. Keep the important things, like the price, the dates and any changes, in Pumzika messages so there is a record we can check if there is a dispute.
Listings and reviews you can trust
We check every new listing before it appears on Pumzika. Only guests who booked a stay can review it. Read the reviews and the house rules before you book, and look at the map to be sure the location suits you.
Tips for guests
- Share your booking details and the address with someone at home.
- When you arrive, find the exits, the first aid kit and any fire extinguisher.
- Lock doors and windows when you go out, and use the safe if there is one.
- Check the latest entry and travel insurance rules before you visit Tanzania or Zanzibar.
Tips for hosts
- Describe your place honestly, with recent photos and clear house rules.
- Keep a first aid kit and a fire extinguisher where guests can find them.
- Post local emergency numbers and your own contact number inside the home.
- Only accept guests and payments through Pumzika.
In an emergency
If anyone is in danger, call 112 for the police and emergency services in Tanzania first. Then contact us and choose “A safety concern” so we can help with your booking.
Report a problem
If a listing looks fake, a host or guest behaves in a way that worries you, or someone asks you to pay outside Pumzika, tell us. We read every report and can remove listings and accounts that break our terms.