These terms apply to everyone who uses pumzikastays.com, as a guest, a host or a visitor. By creating an account or making a booking you agree to them. Please read them together with our cancellation policy and our privacy policy.
1. Who we are
Pumzika Stays is run by Pumzika Stays (“Pumzika”, “we”, “us”). Our details are at the end of this page.
2. What Pumzika does
Pumzika is a marketplace. Hosts list places to stay, and guests book them. The booking is an agreement between the guest and the host. We run the website, take payments on the host’s behalf, and help both sides when something goes wrong. We do not own, manage or inspect the places listed, unless we say so on a listing.
3. Your account
- You must be at least 18 years old to create an account or make a booking.
- Give true and current details, and keep your password to yourself. You are responsible for what is done with your account.
- One person may hold one guest account. Hosts may run several listings from one account.
4. Prices, fees and payment
- Hosts set their prices in US dollars. Prices shown in Tanzanian shillings use the day’s exchange rate and are a guide; mobile money payments are charged in shillings at the rate shown before you pay.
- Guests pay a Pumzika service fee of 10% of the stay price. It is shown before you book.
- All payments for bookings must be made on Pumzika. Asking for or making payments outside Pumzika is not allowed and is not covered by these terms or our support.
- We hold the guest’s payment and pass it to the host 24 hours after check in, minus any refund owed under the cancellation policy.
5. Bookings and cancellations
An Instant book stay is confirmed when payment goes through. A request is confirmed when the host accepts and the guest pays within 24 hours. Cancellations and refunds follow our cancellation policy.
6. Guests agree to
- Follow the house rules and the number of guests booked.
- Treat the place and the neighbours with respect, and leave the place as you found it.
- Pay for damage you or your guests cause, beyond normal wear.
7. Hosts agree to
- Describe their place honestly, with true photos, prices and availability, and keep their calendar up to date.
- Have the right to rent the place, and hold any licence, permit or registration the law requires for short stays where it is.
- Pay the taxes due on their income, and collect any local levies the law requires.
- Honour confirmed bookings, and keep the place clean, safe and as described.
- Give true payout details. We are not responsible for money sent to details a host gave us.
8. Reviews and content
Only guests who booked a stay can review it. Reviews must be honest and about the stay. You keep ownership of the photos and text you post, and you allow us to show them on Pumzika and to use them to promote your listing or Pumzika. Do not post anything you do not have the right to share.
9. Things that are not allowed
- Fake listings, fake reviews or false information.
- Payments outside Pumzika, or asking for them.
- Treating anyone unfairly because of their race, religion, nationality, gender or disability.
- Using Pumzika for anything illegal, or trying to break or misuse the website.
We may remove listings, cancel bookings and close accounts that break these terms. Where we can, we will tell you why.
10. Our responsibility
We work hard to keep Pumzika running and accurate, but we cannot promise it will always be available or free of errors. Hosts are responsible for their places and guests for their own conduct. As far as the law allows, we are not liable for indirect losses, and our total liability for any booking is limited to the service fee we received for it. Nothing in these terms limits rights you have under Tanzanian law that cannot be excluded.
11. Changes to these terms
We may update these terms. We show the date of the latest change at the top of this page, and we tell account holders by email about important changes. Bookings already made keep the terms that applied when they were made.
12. Law and disputes
These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact us first and we will try to resolve it. If we cannot, the courts of Tanzania will decide.
13. Contact
Pumzika Stays
info@pumzikastays.com