How booking works
Find a place, book in minutes, then relax. Here is what happens at each step.
- 1
Search
Search by place, dates and guests. Once you add dates, every stay shows the full price for your trip with the service fee included.
- 2
Book or send a request
Stays marked Instant book are yours as soon as you pay. For other stays you send a request, the host has 24 hours to accept, and you pay nothing until they do.
- 3
Pay safely
Pay securely on Pumzika. We hold your money until you check in. Once a host accepts a request, you have 24 hours to pay before the dates are released.
- 4
Stay and relax
Your host sends check in details before you arrive. Message them any time from My trips, and leave a review after you check out.
The price you see is the price you pay
Prices are in US dollars, and you can switch to Tanzanian shillings at the top of any page. What you see on the stay is what you pay.
The Pumzika service fee is 10% of the stay. It pays for secure payments and our support team, and it means your host keeps their full price.
- TSh 316,000 × 4 nights
- TSh 1,266,000
- Pumzika service fee
- TSh 127,000
- Total
- TSh 1,393,000
If a host charges a cleaning fee, it is part of the total too. Nothing is added at checkout.
Your money is protected
Pay only on Pumzika
Payments made on Pumzika are covered by our cancellation policy and our support. Never send money to a host directly.
Held until you arrive
We pass your payment to the host 24 hours after you check in. If the place is not as described, tell us within those 24 hours.
Clear refunds
Cancel more than 7 days before check in and you get everything back. Read the cancellation policy
Good to know
Do I need an account to book?
Yes. Signing up is free and takes a minute with your email address. Your account keeps your trips, messages and receipts in one place.
Can I ask the host something before I book?
Yes. Open the stay and send the host a message from the host section. Keep your questions and answers on Pumzika so we can help if anything goes wrong.
What if the host does not accept my request?
The request expires after 24 hours and you are not charged. You can send a request to another stay for the same dates right away.
Will I get a receipt?
Yes. We email a receipt as soon as you pay, and every booking stays in My trips.