Help centre

Search by place, dates and guests, open a stay you like and choose your dates in the booking box. Stays marked Instant book are confirmed as soon as you pay. For other stays you send a request, and you pay once the host accepts. See every step.

24 hours. If the host does not accept in that time, the request expires and you are not charged.

Yes. Open the stay and send the host a message from the host section. Keep your questions and answers on Pumzika so we can help if anything goes wrong.

Yes. Book with your account, put the right number of guests, and tell the host who is coming in a message. You stay responsible for the booking.

Yes. Signing up is free and only needs your name, email address and a password. Your trips, messages and receipts are kept in your account.

Once you add dates, every stay shows the total for your trip: the nightly price, any cleaning fee and the Pumzika service fee. Nothing is added at checkout.

It is 10% of the stay and it is paid by the guest. It pays for secure payments and our support team, so your host keeps their full price.

Most of our guests plan their trip in dollars. You can switch to Tanzanian shillings with the USD / TSh switch at the top of any page. Mobile money payments are charged in shillings at the day’s exchange rate, which you see before you pay.

With M-Pesa, Mixx by Yas, Airtel Money, HaloPesa, Visa or Mastercard.

For Instant book stays, when you book. For requests, after the host accepts. You then have 24 hours to pay, or the dates are released for other guests.

Yes, when you pay on Pumzika. We hold your money and pass it to the host 24 hours after you check in. Never send money to a host directly or by phone: we cannot protect payments made outside Pumzika.

Yes. We email a receipt as soon as you pay, and every booking stays in My trips.

Go to My trips, open the booking and cancel it there. If you cannot, contact us with your booking number and we will do it for you.

More than 7 days before check in you get everything back. Between 7 days and 48 hours before check in you get half of the stay price back. Later than that there is no refund. Read the full policy.

We send refunds to the same payment method you used. Mobile money refunds usually arrive within 3 working days, card refunds within 5 to 10 working days.

You get a full refund, service fee included, and we help you find a similar place for the same dates.

Tell us within 24 hours of check in, with photos if you can. We will work with the host to put it right, or refund you for the nights you could not use.

Nothing. Guests pay the service fee on top of your price, and you receive your full nightly price and cleaning fee. How hosting works.

We check every new listing before it goes live, usually within one working day. We email you as soon as it is published.

24 hours after your guest checks in, to M-Pesa or your bank account. Add your payout details in your dashboard.

Yes. You choose for each listing. With requests, you have 24 hours to accept before the request expires.

Yes. Import and export your calendar with an iCal link from My listings, so dates booked anywhere are blocked everywhere.

Only guests who booked your place. You can reply to every review.

Choose Log in, then “Lost your password?”. We email you a link to set a new one.

Open the menu at the top right and choose My profile.

Contact us from the email address on your account and we will close it. Booking records we must keep by law are kept for that time only.